FAQ's
How can I contact Baelulu?
We’d love to hear from you! 💌 You can reach us anytime at Info@baelulu.com, and our support team will be happy to help with your questions, concerns, or even beauty tips.
Do you ship worldwide?
Yes! We’re all about spreading beauty everywhere, so we ship worldwide. 🌍
Where do you ship from?
Our products are shipped directly from our trusted international warehouses, ensuring quality packaging and safe delivery straight to your door.
Can I change or cancel my order?
We process orders quickly (because we know you’re excited to get your beauty goodies!). ✨ If you’d like to change or cancel your order, please reach out within 12 hours of placing it. After that, your package may already be on its way. Don’t worry, though, you can always return it for a refund once it arrives.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal. Easy, safe, and secure. 💳
When will my order be processed?
Orders are processed Monday through Friday and usually ship within 1–3 business days. During holidays or busy sale times, it may take a little longer, but we’ll keep you updated.
How long will it take to receive my order?
Depending on where you live, most orders arrive within 2–4 weeks. We promise it’s worth the wait. 💕
What if I don’t receive my order?
No stress—we’ve got you covered. If your order hasn’t arrived within 30 days after shipping, you’ll be eligible for a full refund.
Will I be charged customs and taxes?
Our prices are shown in USD and don’t include local customs or taxes. Depending on your country, you may need to pay these fees when your package arrives. Unfortunately, we can’t cover those costs, but if you’re unsure, your local customs office can give you all the details.
How do I return an item?
If you’d like to return something, just email us at Info@baelulu.com with your order details. We’ll walk you through the simple return process.
What if the item(s) I received are defective, incorrect, or damaged?
Oh no! We’re so sorry if that happens. Please email us right away at Info@baelulu.com with your order number and some photos, and we’ll make it right for you as quickly as possible. 🌸
When will I receive my refund?
Refunds are processed back to your original payment method within 7–10 business days after we receive your return or cancellation request. (Heads up: sometimes banks take a little longer to show the credit on your account.) If you’re waiting and haven’t seen it yet, reach out to your bank or card company for an update.
✨ At Baelulu, we want every shopping experience to be just as beautiful as the products you buy. If you ever need us, we’re only an email away: Info@baelulu.com 💕